Store Policies

Shipping Information:

We will ship only to the following countries: United States and Canada. For all other countries, please send an email to our Customer Service to get a shipping quote. We are not responsible for all other additional custom fees and charges. We are also not responsible for lost items shipped outside United States.

All NEXT DAY shipment that was placed on Friday will be processed immediately so you will get it by Monday or Tuesday at the most.

For questions regarding how to place an order, please contact our customer service at service@paperhop.com or call 415-335-6550.

Refund, Returns and Cancellation Policies:

We accept returns for unopened shrink wrapped items and undamaged items in sellable condition. Returns and damages must be claimed within 14 days after ship date.

IMPORTANT - All returns must request an authorization number prior returning the items. Please contact our Return Department at return@paperhop.com to get a return authorization number. Please include the authorization number in your return box along with the items.

We will refund the shipping cost if we found that the error was at our fault. The shipping cost refund will be based on the postage stamped on the return box. There will be a 20% restocking fee taken out of the total product price, if the shipment is returned at the customer discretion. We will not charge 20% restocking fee if it was our fault (e.g. shipped wrong item).

For damaged items, please report within 7 days of receiving the package. Failure to report within the said that will result in dishonored claims.

EXCEPTION - We will not accept returns on dated products such as calendars and date books after May 30th of the products year.

Please mail all returns to:

PAPERHOP
ATTN: TONY
1551 SOUTHGATE AVENUE #337
DALY CITY, CA 94015

Go Back